FAQ
  • 1.1 Why join DeluxeWin?
    DeluxeWin has formed win-win partnerships with the best providers in the online casino sphere to bring you an unrivalled and unparalleled gaming experience. From highly creative and innovative games that will redefine online gambling to efficient and fuss-free financial transactions, DeluxeWin strives to offer all players the best selections and bonuses. By choosing DeluxeWin, you are choosing to bet with the best in the business and will enjoy peace of mind throughout.
  • 1.2 Is DeluxeWin licensed?
    DeluxeWin is fully licensed and regulated by First Cagayan Leisure & Resort Corporation for the Cagayan Economic Zone Authority of the Philippines Government, the Government of the Netherlands Antilles on the island of Curaçao, and the Government of Costa Rica.
  • 1.3 How do I open an account with DeluxeWin?
    To open an account, visit DeluxeWin’s homepage and click on ‘Join Now’ to access the registration form. Follow all the steps for registration and click ‘Submit’ to complete the registration process.
  • 1.4 Do I need to have different login credentials for different games?
    No, multiple login credentials are not necessary. With just one username and password, you will be able to access all the different games available on DeluxeWin.
  • 1.5 May I open multiple accounts with DeluxeWin for different games?
    No, each user is limited to opening only ONE (1) account with DeluxeWin. Registering for multiple accounts is a violation of DeluxeWin’s Terms of Service and may result in the freezing and/or termination of all accounts involved.
  • 1.6 Can I place a bet without opening an account?
    No. Any user who wishes to place a bet on DeluxeWin must register and open a player account.
  • 1.7 How old do I have to be to place a bet?
    The legal gambling age varies from state to state. We highly recommend that you check with the local authority in your jurisdiction before engaging in any of DeluxeWin’s services.
  • 1.8 Can a bet placed be reversed or cancelled?
    No. Once a bet has been placed by a player, it cannot be reversed, cancelled or charged back unless the placement of the bet was directly caused by a system error.
  • 1.9 Do I have to pay any fees or taxes for my winnings?
    No, a player’s winnings will not be taxed or charged GST.
  • 2.1 How do I change/update my personal information and password?
    To access your account’s settings, you will first need to login to your account. Once you are logged in, you will be able to change/update your personal information under ‘Account’.
  • 2.2 What should I do if I forget my password?
    Access the DeluxeWin login page and click on ‘Forgot Password’. Key in your mobile number (the one used to register your DeluxeWin account) to reset your password. Your password will be reset and sent to your mobile phone.
  • 2.3 What if I encounter a password error?
    If you are facing problems logging in (even though your password is correct) or have trouble retrieving/resetting your password, kindly contact our customer support representatives via Live Chat for immediate assistance.
  • 2.4 Where can I view my transaction history?
    You will need to login your account to access to this feature. Click on “History” under wallet page to view your transaction history.
  • 2.5 Are my personal information and transactions secure?
    All information transmitted on DeluxeWin’s servers are highly secure thanks to state of the art technology that’s coupled with the most advanced security systems and encryption software.
Acceptance and Validation Wagering:
  • 3.1 What is the meaning of Main Wallet?
    DeluxeWin’s Main Wallet is a single wallet system that allows users convenient access to all casino products on DeluxeWin, even if they are by different providers. With just a single deposit to your Main Wallet, you can play any game you wish!
  • 3.2 Can I make a deposit or withdrawal in any other currency aside from my account’s registered currency?
    No. At present, a user is only able to deposit or withdraw using the account’s registered currency.
  • 3.3 Can I make a deposit or withdrawal during the holidays?
    Yes, deposits and withdrawals can be made during the holidays and will be processed as per usual. Kindly contact our customer support representatives via Live Chat after making a deposit/withdrawal.
  • 4.1 How do I make a deposit?
    Login to your DeluxeWin account and click on ‘Deposit’ under wallet page. Follow all the steps shown, including selecting your preferred banking/payment option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat.
  • 4.2 What is the minimum amount required for a deposit?
    The minimum amount required for each deposit transaction is MYR10
  • 4.3 Do I need to provide any proof of transaction for my deposit?
    Yes, proof of transaction must be provided to successfully complete any deposit transaction.
  • 4.4 What if my deposit is not made on time?
    Any deposits that are not made on time will be processed as soon as possible the next day. If you have any enquiries, kindly seek clarification from any of our customer support representatives who are available round the clock to assist you.
  • 5.1 How do I make a withdrawal?
    Login to your DeluxeWin account and click on ‘Withdrawal’ under wallet page. Follow all the steps shown, including selecting your preferred banking option. Once you have completed all the steps, submit the form and notify our customer support representatives via Live Chat.
  • 5.2 What is the minimum amount required for a withdrawal?
    The minimum amount required for each withdrawal transaction is MYR 10.
  • 5.3 How long will it take to process my withdrawal?
    For withdrawal requests, we may require you to provide us with the necessary documents to verify the process. Large withdrawals may take longer to be processed. If you have any enquiries, kindly seek clarification from any of our customer support representatives.
  • 5.4 Are there any withdrawal fees?
    No, there is no fee or charge incurred for withdrawals.
  • 5.5 Are my transaction details secure?
    All information transmitted on DeluxeWin’s servers are highly secure thanks to state of the art technology that’s coupled with the most advanced security systems and encryption software.
  • 5.6 Can I make a withdrawal before I finish wagering?
    Yes, a withdrawal can be made under such circumstances but the withdrawal amount will be based on the amount in the Main Wallet.
  • 5.7 Can I make a withdrawal through a third party account?
    No, all withdrawals made must be through the bank account registered in the user’s DeluxeWin profile. The registered names on both the DeluxeWin account and bank account must match.
  • 6.1 Why am I unable to access the DeluxeWin website?
    This error may be due to an issue with your Internet connection or local area network. If your Internet connection is working but the error persists, kindly contact our customer support representatives for alternative website link.
  • 6.2 Why can’t I get the downloaded and installed software to run on my PC?
    Kindly check the security setting of your antivirus software. Set it to the recommended level and try running the software again. If the problem persists, kindly contact our customer support representatives via Live Chat or Whatsapp.
  • 6.3 Which browsers are compatible with DeluxeWin?
    DeluxeWin’s system supports all major browsers including Chrome, Firefox, Internet Explorer, Safari, and Opera.
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